Refund and Returns Policy

Effective Date: 20 October 2025

At Bespoke & Co trading as Bespoke Labs, we aim to ensure you’re happy with every order. Our Return & Refund Policy applies to all purchases made via our website:

Return & Refund Policy

1. Order Cancellations & Modifications

• Fulfillment starts immediately after order confirmation. Contact us right away via email ([Insert Email]) if you need to cancel or change your order.
• Changes may not be possible once processing has begun.

2. Faulty, Damaged, or Incorrect Items

• Report any issues within 30 days of delivery. Include your order number, affected items, and photos.
• Do not send back the item until our team confirms.
• Once verified, we will provide a replacement, exchange, or refund.

3. Returning Unopened Products (Store Credit/Exchange)

• Contact us within 7 days of receiving your order.
• Products must be unopened, unused, and in original packaging.
• Return shipping is your responsibility.
• Restocking fee: R75 per return.
• Shipping costs (original and return) are not refundable.
• Store credit will be issued within 10 business days after inspection.
• Gift card purchases will be refunded as a new gift card sent to the original email.

Important Conditions:

• Sample sizes are not returnable.
• Returns must be traceable; we are not responsible for lost or damaged shipments.
• Glass packaging arriving broken is not refundable.

4. Opened or Used Products

• Opened or used items cannot be returned or exchanged.
• Customers should check ingredients to avoid allergic reactions.
• In case of allergic reactions, discontinue use and consult a medical professional. No refunds are issued for reactions caused by individual sensitivities.

5. Return Address

Send approved returns to: