Effective Date: 20 October 2025
Welcome to Bespoke & Co (Pty) Ltd trading as Bespoke Labs (“Bespoke Labs”, “we”, “our”, “us”). These Terms & Conditions (“T&Cs”) set out the rules for using our website (“the Site”) and for purchasing products from us through the Site. By accessing, browsing, or placing an order, you agree to these T&Cs.
1. Use of the Website
- You may use this Site only for lawful purposes and in accordance with these T&Cs.
- You must not misuse the Site, interfere with its functionality, attempt unauthorised access, or use it in a way that may cause harm to us or other users.
- We reserve the right to restrict or refuse access if we believe there has been a breach of these T&Cs.
2. Intellectual Property
- All content on the Site — including product information, images, designs, logos, text, and formulations — is owned by or licensed to Bespoke Labs.
- You may not copy, reproduce, distribute, or exploit any part of the Site or its content for commercial purposes without prior written consent.
3. Products & Information
- We take care to ensure that product descriptions, images, and ingredient lists are accurate. However, we do not guarantee that all details are error-free, complete, or up to date.
- Product availability, packaging, and pricing may change without notice.
- Where there is any discrepancy, the information on the physical product packaging should be considered final.
4. Orders & Payments
- Products offered on this Site are available to clients based in South Africa only.
- You are responsible for providing accurate billing, payment, and delivery information.
- Payment must be made through the approved methods indicated on the Site.
5. Shipping & Delivery
- Once shipped, delivery will be confirmed by email and will include the courier details and tracking number.
- Orders that do not meet the minimum value for free delivery will incur a delivery fee, which will be added to your order total.
6. Returns & Refunds
- Refer to our Refunds & Returns Policy for full details.
- We reserve the right to decline returns or refunds that do not comply with the policy.
7. Disclaimer & Limitation of Liability
- The Site and its content are provided “as is” and “as available,” without any warranties, express or implied.
- To the maximum extent permitted by law, Bespoke Labs is not liable for any direct, indirect, or consequential loss or damage arising from your use of the Site, our products, or reliance on its content.
- Nothing in these T&Cs excludes or limits liability where it would be unlawful to do so.
8. User Content & Reviews
- If you submit reviews, feedback, or other content, you grant us a non-exclusive right to use, reproduce, and share such content for marketing or business purposes.
- You are responsible for ensuring that your content does not infringe the rights of others or contain unlawful, offensive, or misleading material.
- We reserve the right to remove or refuse user content at our discretion.
9. Third-Party Links & Services
- The Site may contain links to third-party websites or services. These are provided for convenience only, and we are not responsible for their content, accuracy, or practices.
- Any third-party tools or services made available through the Site are used at your own risk.
10. Changes to Terms
- We may update these T&Cs at any time. Any changes will take effect once published on the Site.
- Continued use of the Site after changes are posted constitutes acceptance of the updated T&Cs.
11. Governing Law
- These T&Cs are governed by and interpreted in accordance with the laws of South Africa.
12. Contact Us
If you have questions about these Terms & Conditions, please contact us at:
Bespoke & Co (Pty) Ltd trading as Bespoke Labs
Email: [TBC]
Phone: 011 708 3418
Address: 6 Granite Drive, Kya Sand, Johannesburg, South Africa